1. free replacement service (complete machine)

1) change the machine within three months

When the product brand, model does not conform to the order requirements during delivery, or when the product quality problem, by its in the barcode recognition engine output is not more than three months when party a according to the customer request replacement for machine fault is handled (note: replacement can only be the same as the brand with level with models, and the return of all products must meet the following requirements, otherwise, party a for maintenance shall not only change) :

A. The screens, shells and outer packages of the whole series of products are free from human damage;

B. The bar code of the whole series of products is consistent with that of the outer packing box;

C. Complete accessories (including random accessories such as power line, signal line and base);

D, barcode, fragile label or anti-counterfeit sticker intact.

2 .over three months of replacement

When the product is beyond three months replacement period but during the warranty period, because of its quality problem malfunction, and party a can''''t repair replacement can be given to our customers on the spot or in the vicinity, party a according to the requirements of customers for the fault machine replacement treatment, but can only change condition quite, the same type of full range of products and refund the full range of products must packing is in order, accessories complete, no other non-self quality causes of damage and no damage appearance, otherwise party a for repair only will not be replaced. 

3  .paid replacement service

1) the following situations belong to the paid replacement service scope

A. The whole machine is identified according to the production bar code for over three months ''''guarantee period (or beyond the guarantee period of after-sales service agreement);

B. the accessories of the whole series of products are not complete (such as less base, power cord, specification, package, etc.);

C. Any item of B~H in 4.2.2 exists in the whole series of products during the replacement period;

D. The bar code of the whole series of products does not conform to that of the packing box.

E. There is no electrical performance quality problem in the whole series of products.

2) settlement plan for paid replacement

Paid replacement fee = replacement time fee + required materials

A. staff cost standard: 20 yuan per machine;

B. the consumed materials will be charged according to the prices in marvel''''s spare parts price list.

3.2 warranty service

4.2.1 free warranty service

From the date of production according to the production bar code identification, we will provide free warranty according to the standards of after-sales service commitment for any time period that meets the regulations due to failure of the product quality of the whole series of marvel products.

3.2.2 preferential and paid services

1) the following situations are within the scope of paid services

A. Purchase the whole series of assembled products beyond the warranty time or through informal channels;

B. any damage to the whole series of products caused by improper user disassembly, modification or maintenance of non-marvel repair stations;

C. Accidental factors, human behaviors and external forces (including operating errors, handling, bumps, improper input voltage, etc.) cause damage such as scratches, breakage, deformation and burning of LCD display screen;

D. Other damages caused by non-product factors (such as falls in the transportation process);

E. The user shall alter the warranty card, purchase the voucher or the bar code of the whole series of products, and deliberately cheat;

F. Damage of whole series of products caused by spontaneous combustion disasters (such as earthquake, fire, flood, lightning strike, etc.) (except statutory);

G, failure caused by the use of non-standard or unpublished software or non-standard computer components (such as display CARDS, signal dispensers, etc.);

H. Other special requirements besides fixing the fault.

2) settlement scheme for paid maintenance services

Paid maintenance service fee = maintenance fee + material cost for maintenance

A. maintenance standard: 20 yuan per machine;

B. material cost for maintenance is charged according to the price in marvel''''s spare parts price list.

3.3 supplementary instructions for screen saver repair

4.3.1 A+ and A - level warranty for three years: board card warranty for three years.

4.3.2 the machine that meets the three-month guarantee for replacement shall be replaced with the same level or new machine after confirmation.

4.3.3 three months beyond the screen free warranty problems, limit refers to the normal screen damaged electrical problems (namely protect normal electrical bad, not protect level), more than three months and are in a warranty in the machine for screen, according to the current return to screen the actual standard for replacement (not the bar code shall prevail), according to machine bar code date enjoy corresponding after-sales service.

4.3.4 the machines that need to be replaced outside the warranty period shall be replaced according to the requirements of customers, and party a shall guarantee the replacement screen for 3 months (from the screen changing date). 

3. Implementation of services

4. 1 failure occurs when the whole series of products, customers can be directly set up sending failure all series of products to party a pit maintenance (parts is now in the domestic building pit, specific see table 1, and other parts of the pit is under construction, the maintenance station has not been established before the repair machine to return to the factory processing), under normal circumstances diffuse company within three working days after receipt of the goods to complete the repair work (dismissed).

4.2 if the service standard agreed by party b is beyond the scope of service covered by this agreement, party b shall bear the excess.

4.3 when party b and party b''''s customers send the repair machine to the factory, they should fill in the repair application form and fax it to the after-sales service center of our factory, so as to avoid product loss. 

5. collection of relevant service fees

5.1 collection of paid fees

1) when the maintenance personnel of party a directly face the end user''''s need to charge

When party a maintenance personnel meet directly to the end customer need paid service, need to submit a written application (application must indicate what needs to be replaced on the components, need how many fee, etc.) to the headquarters after the instructions, can repair, if there is no headquarters instruction fees were complaints without authorization, once the audit is to corrupt practices, will be fined and undertake corresponding legal responsibility.

2) party a shall charge the agent directly

If party a directly collects fees from the agent when facing the agent, party a shall have the right to refuse to provide the corresponding service without any responsibility when the agent or the end user of the agent refuses to pay for the services which are within the scope of fee maintenance.